Ask Leo

• How Do I Gain Administrative Access to a Secondhand Computer?
  Posted on Monday March 09, 2026
  It’s important to understand the risks of buying a used computer. Continue Reading »
• How Do I Sign in to Windows If My Keyboard Doesn’t Work?
  Posted on Saturday March 07, 2026
  Keyboard not working, but you need to type to sign in to Windows? There's a solution for that. Continue Reading »
• Can You Get Hacked When Your Computer Is Sleeping?
  Posted on Friday March 06, 2026
  Worried your sleeping computer might get hacked? The short answer is no, but there's a catch. I'll explain what that is and why you're still probably safer than you think with basic security in place. Continue Reading »
• OK, Boomer: Why Computer Literacy Matters to You
  Posted on Thursday March 05, 2026
  Technology isn't optional anymore. I'll explain why embracing computer literacy matters more than ever, and how complaining only isolates you further. Continue Reading »
• How Should I Format My Thumbdrive?
  Posted on Wednesday March 04, 2026
  Looking to format a USB thumb drive but confused about FAT32, exFAT, and NTFS? I'll break down each file system's strengths and limitations and help you choose the best format based on compatibility needs, file sizes, and which devices you'll use it with. Continue Reading »
• Are Deleted Emails Really Deleted?
  Posted on Monday March 02, 2026
  Deleted an email and think it’s gone forever? I'll explain what “delete” really means in webmail and desktop programs, why trash folders and database files can leave messages recoverable, how backups and even court orders can bring them back, and the inconvenient fact that the other person may still have a copy. Continue Reading »
• Before You Click: 3 Quick Checks for a Suspicious Website
  Posted on Saturday February 28, 2026
  Found a website you’ve never heard of and not sure you should click? I'll show you three fast clues -- domain dates, server location, and site history -- that can help you judge whether a site feels trustworthy or sketchy before you commit. Continue Reading »
• How Does Cloud Storage Work?
  Posted on Friday February 27, 2026
  Cloud storage sounds mysterious, but it’s really just your files living on someone else’s online computer. Let's look at how synchronization moves your changes between devices, why it can feel like backup, and the big catch: deletes spread everywhere too. Continue Reading »
• Why Am I Being Asked for Additional Verification on Sign-in?
  Posted on Thursday February 26, 2026
  Traveling and suddenly locked out of Outlook.com? I'll explain why Microsoft asks for extra sign-in proof, what “something unusual” really means, and how to set up backup email, phone, or authenticator options before you leave so you can get your code and your account back when it matters most. Continue Reading »
• What Do I Do If I’m Being Harassed, Bullied, or Stalked Online?
  Posted on Wednesday February 25, 2026
  Online harassment can happen to anyone, but what can you actually do about it? I'll break down whether it's illegal, how to identify who's behind it, ways to make it stop, and the critical mistakes to avoid so you can protect yourself and your loved ones. Continue Reading »