Ask Leo

• How Do I Deal With Getting Someone Else’s Email?
  Posted on Saturday March 28, 2026
  You didn't ask for it, but there it is: email meant for someone else in your inbox. I'll discuss why this happens and what you can do about it. Continue Reading »
• What’s the Difference Between Outlook, Outlook, and Outlook.com?
  Posted on Friday March 27, 2026
  Microsoft continues to confuse us with repetitive product names. I'll clarify the difference between Outlook, Outlook, and Outlook.com, and help you decide which you want. Continue Reading »
• I Lost My Two-Factor Authentication Device. How Do I Recover?
  Posted on Thursday March 26, 2026
  Losing your phone can lock you out of your accounts if it’s your second factor for authentication. Here’s how I recovered while traveling, the backup options that saved me, and the steps you can take now so you’re never stuck without access. Continue Reading »
• What If My Passkey Doesn’t Work or I Lose the Device It’s On?
  Posted on Wednesday March 25, 2026
  Passkeys are supposed to make signing in easier and safer, but what happens when it stops working or your device is gone? I'll show you what to do if your passkey fails or is lost and a technique that makes passkeys work everywhere. Continue Reading »
• How Do I Find Who Hacked My Email Account?
  Posted on Monday March 23, 2026
  Someone hacked your email and you want answers. Who did it? Where are they? Can you track them down? Here's what you should do. Continue Reading »
• What’s a Zero-Day Attack? A Diagram of the Vulnerability Timeline
  Posted on Saturday March 21, 2026
  Yes, your computer can get hacked even when it's fully updated. Zero-day attacks exploit vulnerabilities that your antivirus software doesn't yet know exist. I'll explain how these attacks work and what you can do to protect yourself. Continue Reading »
• Windows Administrator Explained
  Posted on Friday March 20, 2026
  Why will your computer sometimes tells you "access denied" when you're the only user? Windows has a system of administrator account types that are easy to misunderstand. I'll describe which type of account you likely have, and what the other options can and can't do. Continue Reading »
• Why Doesn’t My Machine’s IP Address Match What I’m Told on the Internet?
  Posted on Thursday March 19, 2026
  Ever wonder why your computer shows one IP address, but websites see something totally different? They're both right. I'll describe how your router juggles two addresses behind the scenes and how that protects you every time you go online. Continue Reading »
• How Do I Uninstall Windows?
  Posted on Wednesday March 18, 2026
  Stuck with a version of Windows you can't stand? You're not alone, and you're not trapped. "Uninstall" isn't a thing, but there are a few options you might not know about. Continue Reading »
• Why Password Managers Are [Still] Safer than the Alternatives
  Posted on Monday March 16, 2026
  If you're not using a password manager, you're likely compromising your security more than necessary. Here's why using one is safer. Continue Reading »