Ask Leo

• Can Malware Survive If I Reset My PC?
  Posted on Saturday September 06, 2025
  Worried a reset won’t wipe out malware? While it’s technically possible for some infections to survive, it’s extremely rare. Learn where malware can hide, which reset options are safest, and the extra steps you can take to ensure a truly clean and secure Windows reinstall. Continue Reading »
• Why Am I Getting Bounces for Email I Didn’t Send?
  Posted on Friday September 05, 2025
  Spammers want to send email that looks like it’s coming from someone who can be trusted. They want it to look like it’s coming from you -- and you may end up getting the bounce notifications. Continue Reading »
• Are Deleted Files also Deleted from Backups?
  Posted on Thursday September 04, 2025
  Here’s what really happens when you delete a file and how to make sure your backups protect you without bringing back things you don’t want. Continue Reading »
• What Is the “Normal” File Hierarchy in Windows?
  Posted on Wednesday September 03, 2025
  Ever wonder where Windows puts all your stuff? From drives to folders to files, the “normal” Windows hierarchy has a logic, though it’s often hidden by shortcuts and misbehaving programs. Here’s a look at how it works and how to keep your files organized. Continue Reading »
• What Security Software Do You Recommend? (2025 Q3 update)
  Posted on Monday September 01, 2025
  My updated guide cuts through the hype with four no-nonsense steps to keep your PC safe. Learn what works, what to avoid, and how to stay secure without overspending or overcomplicating. Continue Reading »
• Why Does Email I Send Fail But a Reply Works?
  Posted on Saturday August 30, 2025
  If sending an email bounces but replying works, the culprit is usually a wrong address hiding in plain sight. Learn how display names, typos, and auto-complete can fool you, and how to fix the problem so your messages get through every time. Continue Reading »
• Does Installing Lots of Programs Really Mess Up Your PC?
  Posted on Friday August 29, 2025
  Worried that too many apps will wreck your PC? Learn the real risks, how “software rot” happens, why portable apps aren’t always harmless, and why backups are your best defense. Continue Reading »
• How to Safely Change Two-factor Authentication
  Posted on Thursday August 28, 2025
  Changing two-factor authentication apps isn’t hard, but doing it incorrectly can lock you out of your accounts. Here’s a safe step-by-step approach to make the switch smoothly, protect your access, and keep your accounts secure. Continue Reading »
• How to Transfer Your Email From a PST to Thunderbird for Free
  Posted on Wednesday August 27, 2025
  Switching from Outlook (classic) to Thunderbird? You don’t need to buy tools. With a little time and a free email account, you can move your messages yourself. I’ll walk you through the steps to transfer your email safely and reliably. Continue Reading »
• Can’t I Just Copy Everything to Back Up?
  Posted on Monday August 25, 2025
  Just copying your entire drive is not a safe backup, Learn why a real backup program is safer, faster, and more reliable when disaster strikes. Continue Reading »